Wednesday, May 19, 2010

Welcome to our HRM 1030 Class - Technology for the Hospitality Industry!

The best way to learn about technology is to use it. In this class we work primarily on the computer. A course specific website is setup for student’s to have access 24/7 to the class syllabus and school policies. In addition, chapter PowerPoint presentations are posted to the site, as well as, a variety of technology website links that student’s are encouraged to visit.

Technology is ALWAYS changing! What is current today may not be applicable tomorrow. Therefore, we must be on the lookout for changes, updates, and new technological advances in and around the hospitality industry. Our goal is not to be computer programmers; but, we must familiarize ourselves with the basics. As stated in our Managing Technology in the Hospitality Industry textbook,

". . . in order to use technology, a manager does not need to learn
the intricacies of electronic circuitry etched on silicon chips.
The manager simply needs to learn the commands by which
to instruct the system to carry out the desired functions."

Keeping this in mind, each week students are responsible for sharing with the class a current article that details something new, or a change, or an update in technology for the hospitality industry! Yes, the article has to be submitted electronically - via email to me, the instructor. But, students learn about technology by using it along the way. We tackle technology from as many aspects as we can from creating tri-fold brochures using Microsoft Word and learning the parts of a computer to watching videos on how advanced payroll systems are today!

There are a number of systems utilized in the hospitality industry with the property management system (PMS) being required among hotels, and the point of sale (POS) system being required within restaurants. During each class session, students access PMS simulation modules designed to take them through basic hotel responsibilities from the check-in process to balancing the end of a shift. As a highlight to the course, students are welcomed into area hotels and restaurants to see firsthand the ins and outs of a real-life PMS and POS.

Technology in the hospitality industry is moving and here at The Chef’s Academy we’re moving right along with it!

Please note that HRM 1030 is just one of the industry specific courses offered in our Hospitality & Restaurant Management Program. Join us to learn more about the ever-changing world of technology!

Jokima Hiller, MBA, Hospitality & Restaurant
Management Program Coordinator
Blog Editor – Emily Warner-Hoover, MLS, Librarian

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