Tuesday, August 18, 2009

Random thoughts I've had today . . .

  • Should a smile in a service related business be a part of your uniform?

  • How many times does it take to tell a guest who’s called at the last minute "we are sold out" before they stop asking "are you sure you don't have any rooms available"?

  • Wondering if the definition of “Country Hospitality” has my industry colleagues name in it! Love that country accent Nancy Jones @ the Country Inn & Suites By Carlson here in Indy.

  • Chef Ramsay . . . Hell’s Kitchen . . .Tuesday nights . . . can’t miss

  • When people say “no problem,” do they really mean it?

  • Looking forward to attending my first networking event with the Indianapolis Concierge & Hospitality group tomorrow evening!

  • How did guacamole get its name and would anyone go to a restaurant named “Guakima”? Just thinking out loud! This would be pay back for never being able to find a key chain with my name on it – Jokima.

  • “An empty wagon makes a lot of noise!” Saw it on someone’s Facebook page and can’t get it out of my head.

  • Golden rule

Jokima Hiller, MBA, Hospitality & Restaurant
Management Program Coordinator
Faculty Advisor, Travel & Tour Club

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